Hearing Health Journeys

I can thoroughly recommend Beckenham Hearing. Neil Daniels tested my hearing and supplied my new hearing aids. I found him to be considerate, knowledgeable, and extremely gentle during the wax removal process, which made the whole experience very comfortable. He set up my hearing aids perfectly, I can now join in conversations again and enjoy listening to my music.

I have set up the annual maintenance contract with him and recently it came in very handy. My hearing aids wouldn’t charge, but thanks to the contract, Neil sent them off to Widex who repaired and returned them within a week, all at no extra cost. That very next weekend, I was able to enjoy the music at Abba Voyage. As the song goes, thank you for the music.

In my 30s, I realised my hearing wasn’t the best and found myself trying to lip read in conversations, often failing and feeling a little embarrassed about having to ask people to repeat themselves. I had no fears about contacting Beckenham Hearing Limited because they’re experts and trained, so I was confident they could help. My first impression was of a very personal service, focused on understanding my needs. I now wear my hearing aids virtually every day and feel vulnerable when not wearing them. The service has been very good and professional, with attentive staff. I would tell anyone concerned about their hearing to accept it and come to terms with it, I’m not deaf, but wearing hearing aids is like a comfort blanket, making you feel normal.

I thought I might have a hearing challenge in my late sixties, sitting in a noisy restaurant with six family members. My wife had to make sure I was seated where I could best hear and pointed out that I was always complaining about noisy public spaces. She realised something was up before I did. Part of me thought, "I'm not a hearing aid kind of guy." For some reason, I assumed hearing aids wouldn't work, which was really just me not coming to terms with the problem.

My first impression of Beckenham Hearing Limited was that they were friendly and professional. The practice went out of its way to be welcoming and understanding. The sales operation was very tactful, with no hard sell, which made it all feel easy. The impact of hearing aids has been huge. When I’m not wearing them, everything feels a bit dull. While it took time to get used to them, now music sounds as good as it used to and restaurants are no longer a challenge. I’m not constantly saying "pardon?" anymore, and calls are perfectly clear thanks to the Bluetooth gizmo. For anyone concerned about their hearing, I’d say go with an open mind. You might not even need help, but if you do, the clinic is professional, patient, and supportive. My audiologist is a pleasure to be with, a genuinely nice guy who knows his stuff!

I didn’t really notice my hearing loss at first. It was my wife who became frustrated about having to repeat herself and I also had difficulties in groups and missed spoken words on the television. I was understandably cautious and tried the NHS first, but I felt they did not care much. When I came to Beckenham, I immediately felt comfortable. Everything was clearly explained, and Neil really cared about his work. A true professional.

Wearing hearing aids changed things for me. When you lose a sense of hearing or sight you feel vulnerable and remote, but now I can join in. With my Roger, I can have the television sound direct to my ears. My advice is, don’t delay. cThere isn’t one favourite thing about them, it’s everything.

I noticed I had a hearing challenge when I found myself missing much of what was being said in a group. My first attempt to address this was with an NHS provider, but the “in ear” aids were set so high that life became unbearable. When I tried to get help, I was told there were only limited visits available and that I would have to put up with it, so I just stopped wearing them. Several months later, I attended a hearing information session arranged by Beckenham Hearing Limited. I felt reassured that Neil’s approach would be totally different, and I wasn't disappointed. The aids I now have are easy to use, I've never experienced feedback, and Neil is always so reassuring, friendly, and patient.

If you are concerned about your hearing and considering visiting the clinic, you will find a friendly but efficient environment where you have as much time as you need to become comfortable. My favourite thing is knowing Neil always listens.

I’ve had hearing problems for many years, which was especially upsetting as a primary school teacher because I could not hear the little children properly. I had used NHS hearing aids for many years, but they were not working for me and the silicone tips made my ears itch, leading to frequent ear infections. I followed a friend's advice and contacted Beckenham Hearing Limited.

At my first appointment, I was very impressed with the professionalism, knowledge, and attention from the team. My new hearing aids have changed my life. The titanium tips are comfortable and do not irritate my skin. Now, I can hear and join in group conversations easily. My favourite thing about the clinic is definitely the audiologist Neil Daniel, he is very professional, knowledgeable and patient. The rest of the team are great too. If you are concerned about your hearing, I would say, "just go for it, they're the best!"

I thought I might have a hearing challenge when I was told the TV was too loud. I thought it was normal, but I was encouraged to have a hearing test, so I looked around at hearing services and chose Beckenham Hearing. My first impression was that they were very friendly and helpful. There were no concerns before contacting them. Hearing aids have helped me listen to the TV reasonably well, though sometimes I still need subtitles and noisy situations are not perfect for me. My favourite thing is that they are always ready to help with any problem you may have.

I would say, get the test, you will be helped a lot.

I first realised something was wrong with my ears when I was having trouble with my sinuses and balance. I started feeling sick and disorientated while working at my computer, and when I tried to stand up, I fell over. After this incident, I developed tinnitus and lost 50% of the hearing in my left ear. I was concerned the NHS hearing aid I used for my left ear wasn't really addressing the problem.

My first impressions of Beckenham Hearing were that they were friendly and understanding. The hearing aids I now use let me hear people, particularly in noisy backgrounds such as restaurants, and they also help at classical concerts. For normal day-to-day usage, my right ear is sufficiently good that the problem with the left doesn't really affect me. My favourite thing about working with the clinic is the pleasant atmosphere and their determination to help me. If you are concerned about your hearing and considering visiting, go for it.

I realised something was wrong with my hearing when I felt I was missing out on a lot of conversations, especially at meetings where it was very difficult to hear the speakers. My main concern before contacting Beckenham Hearing Limited was that I would not be able to find the right hearing aids. However, standing outside their premises, I felt it was a professional company, and since working with them, I always feel that Neil is doing his best to ensure I get the most out of my aids. Wearing hearing aids has completely changed my hearing. I would certainly encourage anyone concerned about their hearing to make an appointment as soon as possible.

I noticed something was wrong with my hearing 13 years ago when I woke up with ringing in my left ear. I had no fears about getting help, because I had heard only good things about Neil and his practice. My first impressions were that everyone was polite, well-humoured and welcoming.

Wearing a hearing aid in my right ear has totally changed and improved my social life. I can hear more clearly in noisy environments like pubs and restaurants. To anyone concerned about their hearing and considering visiting the clinic, I would say, go for it. I look forward to hearing better and being heard and understood.

It was too long ago to remember when I first realised there was something wrong with my ears, but accepting the loss and managing it were concerns for me. My first impression was that Beckenham Hearing Limited really cared about looking after their customers, and I found that they work hard at getting the best for you. I couldn't manage without my hearing aids now.

If you are concerned about your hearing, go and visit them.

I realised there might be an issue with my hearing when my grandchildren complained that the TV was too loud. I had previously had a rather unsatisfactory experience at another place, but after seeing an advert for Beckenham Hearing Limited, I decided to try them. My first impression was that the service was professional and efficient. Bluetooth hearing aids have made making phone calls and listening to TV much easier. The service is very good and appointment times are kept to, so there is no sitting around.

About 26 years ago I noticed difficulties in noisy environments like restaurants, where people had to shout at me and I still couldn't hear them clearly. I was already using aids and was starting to feel isolated, but when I first visited Beckenham Hearing, I was delighted to have a very comprehensive test and good advice from a specialist I could easily contact whenever I had a problem. As hearing aids have continued to evolve, I have found my social life more enjoyable and easier, although I am still learning how to manage noisy places. Neil has helped me a lot with this. They are always there to help and support. If you are concerned about your hearing and considering visiting, go for it!

I first noticed something was wrong when I kept turning the volume up on the TV. I had a bad experience with the NHS hearing specialist in Bromley, so I decided to try a private specialist. My first impression of Beckenham Hearing was their professionalism and the fact they had all the latest tech. I am hearing so much better now, and the TV is at a normal volume. The service has been quality, with expertise that is reassuring and encouraging.

I first visited Beckenham Hearing Limited for an earwax removal, and the resulting clarity revealed a problem with my right ear. A very poor experience with on the high street caused me to lose interest in hearing aids, but that changed after my visit to Neil. I was impressed by Neil's high standards and personal engagement. Improved hearing makes everything better. If you are concerned about your hearing, don't hesitate.

I realised I might have a hearing challenge when my adult grandchildren were getting frustrated repeating things. I was nervous about having something in my ears, but my first impression of Beckenham Hearing ] was that they were friendly, welcoming and made me feel at ease. Now I wear my hearing aids every day from when I get up till I go to bed and not having to keep saying “sorry I didn’t hear that” has made a huge difference. I never feel hurried and always enjoy a bit of banter with Neil. If you are concerned about your hearing, definitely don’t hesitate, you will be put at ease, treated with respect and come out feeling confident you have made the right decision. It’s the best thing I have done.

I first noticed my hearing challenges after the COVID-19 pandemic, when schools reopened and masks became necessary. As a teacher, I relied on lip-reading for understanding and suddenly, I was struggling to grasp my students' responses. This frustration made me realise just how much I depended on visual cues and was the first step toward acknowledging my hearing difficulties and seeking support. Before reaching out to Beckenham Hearing Limited, I worried my hearing loss might be more significant than I thought. The idea of facing the reality was daunting, and I was apprehensive about the process, from admitting my difficulties to potentially adjusting to hearing support.

When I first contacted the clinic, I was immediately impressed by the professionalism and warmth of the team, especially Neil. He explained everything clearly and made me feel listened to and supported, which gave me the confidence to take the next steps. Wearing a hearing aid has made a profound difference, I quickly realised how much I had been missing, from classroom conversations to social interactions. My favourite part of working with the clinic is how genuinely understood I feel. Neil takes the time to know me, not just my hearing challenges, ensuring the solutions fit my life. If you’re concerned about your hearing, I encourage you to visit the clinic. You’ll be in excellent hands.

My wife started to complain about my hearing loss, and I noticed I had greater difficulty hearing well in the company of large groups. I already had hearing aids when I first contacted Beckenham Hearing for replacements. My first impression was that it was a small but very professional clinic. There was no special impact from switching hearing aids, as I could still hear reasonably well without them. I would tell anyone concerned about their hearing to visit a true professional who is independent and can recommend the best hearing aid for you without being restricted by corporate deals.

I had seen a few mainstream audiologists who were only out to sell the latest tech, regardless of usability for the consumer. I was worried that Beckenham Hearing Limited would just try to upsell something that was not right for me. I couldn't have been more wrong. Neil and his team were brilliant and very attentive. They took their time and worked out what was going to work for me personally. I found their patience in getting it right to be my favourite thing about working with them.

Wearing hearing aids has been amazing for me. If you are concerned about your hearing, Neil and his team will take the time to find out what will work and help the individual.

I had inner ear problems as a young child and remember going to Sydenham Children's Hospital. My hearing was fine as a young woman, but after my three children were born, I started experiencing hearing difficulties in my left ear. I was diagnosed with otosclerosis and eventually had a stapedectomy at Kings College Hospital around age 35. After surgery, I wore a hearing aid in that ear for many years. As a primary teacher, my main concern was being able to work in schools and hear well.

When my previous audiologist retired, I searched online and found that the information for Beckenham Hearing met my needs, so I made an appointment straightaway. Everything the receptionist told me was true, my first appointment was excellent, and I knew I'd made the right choice. I have been wearing hearing aids for so long now, but these aids are brilliant. I really couldn't manage without them. Neil is welcoming and always has a warm smile, but best of all, I know I am getting the best assessment and treatment possible. If I had a problem with my aids, I know he would help and sort it out. For anyone concerned about their hearing, I would say make an appointment, visit to see for yourself, and talk to Neil Daniel. You will receive truthful answers from a highly qualified audiologist.

I first realised I had a hearing challenge because I am a musician, so it’s a huge problem. I was worried that it wouldn’t resolve and that I might have to change my career. My first impressions of Beckenham Hearing were excellent; they were so helpful and tried to put my mind at rest. My favourite thing about working with them is how sympathetic they have been to my situation, and they are giving me hope that things will improve. I would highly recommend going, as they are so helpful and knowledgeable.

Both of my parents were “hard of hearing” and their problems got worse with age, so I was not surprised that my hearing diminished as I got older. I had to keep asking people to repeat what they had just said, which was frustrating for both me and them. My first impression of Beckenham Hearing Limited was that they are a very friendly and professional company. Since my first appointment over five years ago, my hearing experience has improved and I am kept up to date with all the latest developments. The professionalism of the team stands out and I would have no hesitation in recommending them to anyone who wants to improve their hearing. You will be met by a friendly and professional team who will give you a thorough examination and explain your hearing needs in detail.

I have had a problem with my right ear since I was very young, so in a way I got used to it. However, after appointments with Beckenham, dealing with it became realistic. I had no fears before contacting them because I already knew I needed a place with a specific focus on hearing problems rather than just deafness. My first impression was relief at meeting a professional who provided much more detailed care tailored to my needs.

I can hear a lot better now and have more control over background noise thanks to the type of hearing aids I wear. The ongoing monitoring of my hearing and care of my hearing aids is something I really value, as well as the chance to chat quite easily about any problem that arises. If you want proper professional care, this should be your "go to" place.

I was born deaf, or became deaf in infancy in the 1940s, and had no hearing aid until about the late 1950s. Looking back, I realise I fell behind educationally by at least ten years, and my self-esteem was poor. I was depressed, anxious and socially dysfunctional. My first impressions of Beckenham Hearing were positive. Hearing aids are essential for me, although I cannot tolerate certain sounds and find current digital hearing aids with automatic settings unhelpful, so a volume control as on older models is also essential. Getting a problem sorted is my favourite thing about working with the clinic. I would thoroughly recommend their professional and helpful service, and have already done so.

I didn’t really notice my hearing loss at first. I came in to Beckenham Hearing Limited for a check-up and it was pointed out to me. After that, it became obvious I was just getting used to not hearing certain things and having my music and TV on loud without realising. My first impressions of the clinic were that they were friendly, helpful and felt trustworthy. Hearing aids have been great and although it took a while to get used to them and not think about them when I am out, they have made a massive improvement.

If you’re concerned about your hearing, just have a check-up. Like the clinic pointed out to me, you wouldn’t ignore your eyesight failing.

My tinnitus started about ten years ago and didn’t bother me too much at first, but I began to realise my hearing was getting worse in the same ear. A good friend had the same problem and recommended me to Neil at Beckenham Hearing Limited. After a few tests, I was fitted with a state of the art hearing aid that not only helped my hearing but also eased the high pitch level of my tinnitus.

The clinic was very calm, reassuring and friendly, and Neil’s care and professionalism are absolutely first rate. Wearing hearing aids has removed the embarrassment of having to keep saying when I can’t hear someone. If you’re concerned about your hearing, I strongly suggest making that appointment now. Neil is one of the nicest and most sincere guys I’ve ever worked with.

I noticed something was wrong when I was unable to hear the television clearly or my husband. I didn’t have any real concerns before contacting Beckenham Hearing, and my first impressions were that everyone was very kind and helpful. I was made to feel normal throughout the process. My hearing aids make everyday life clearer, and I love that I can contact the clinic any time without feeling like a nuisance.

If someone is concerned about their hearing, I would say don’t hesitate to contact them. They take as much time as necessary and treat you as a person who needs help, not just a customer to be sold a product.

Approximately 30 years ago I was missing words in conversation, which was very annoying to others and embarrassing for me. I had no concerns before contacting Beckenham Hearing Limited because it was beyond my control. My first impression was of friendly staff, cheerful decor, and it was very easy to talk to them without any embarrassment. Hearing aids have transformed my life, I can't imagine life without them because it would be intolerable not hearing people, music, TV and especially communicating with friends and family. I appreciate the excellent aftercare and accessibility. If you’re worried about lack of hearing, stop worrying and make an appointment, you won’t regret it.

I realised I had a hearing problem about 30 years ago and knew I needed to do something about it. I didn’t have any worries before contacting Beckenham Hearing Limited, as I was already aware of my issue. My first impression was that they were very helpful and reassuring, and the people are very friendly.

I wear hearing aids every day and cannot be without them, as otherwise my life would be silent. If you’re concerned about your hearing and considering a visit, go ahead, you could not get better treatment elsewhere. They will look after you.

I wasn’t bothered about my hearing, but my family were getting annoyed with me. I had been to numerous audiologists before I saw Neil at Beckenham Hearing and wasn’t particularly convinced he could help me, but I was wrong. His dedication, professionalism, and courtesy were outstanding. The clinic felt friendly but professional, honest and ethical.

Wearing hearing aids has made everything easier. There is less stress from having to repeat myself or not being able to understand other people. The personal and friendly service stands out, with nothing being too much bother and a very experienced team. Neil persevered with my unusual hearing issues, even overriding the software at no extra cost, and Karen and her team on reception are also lovely. If you’re concerned about your hearing, do it, Neil is the best.

I realised something was wrong when I understood the problem was not 'selective' hearing, and I became concerned about how irritating it must be to keep asking people to repeat themselves. I had tried other providers before Beckenham Hearing Limited, and those experiences left me nervous, especially after one set of paid aids had to be refunded because they were so bad. My first impressions of the clinic were all good, and the paid aids they provided worked without the previous issues. Now, I can hear clearly and no longer need to ask people to repeat themselves, which has had a massive positive impact on my life.

If you are concerned about your hearing, simply go, have the test, and let the clinic recommend what suits you best. The aftercare is excellent, if an issue arises, I get an appointment quickly and it is always resolved. My favourite thing is the speed of response, because I rely so heavily on my hearing aids and it is a very strange world when you cannot hear.

My hearing was deteriorating from childhood. I had no preconceived fears or concerns before contacting Beckenham Hearing Limited. My first impressions were that they were professional and gave clear answers to my questions. There has been a dramatic change for the better since I started wearing hearing aids.

My favourite thing about working with the clinic is their clear understanding, straight answers and professional, courteous service. To anybody concerned about their hearing and considering a visit, I would say, most certainly.

My husband complained endlessly about my deafness, and my biggest concern was how I was going to cope with wearing hearing aids. I was already familiar with Beckenham Hearing, so I didn't have any big fears, but I was worried about making the right decision. My first impressions were excellent. The clinic was efficient, clearly had great knowledge of hearing problems, and were kind and caring. Nothing was too much trouble, and most importantly, they gave me the space and support I needed to accept my deafness and have the courage to do something about it.

Now, I wear hearing aids every day and they have improved my quality of life. The environment is comfortable and caring. I would tell anyone concerned about their hearing that it will be a great decision you will not regret. 

I noticed I couldn't hear the birds singing and that was a huge loss. My NHS hearing aid was no longer good enough and I only received one when I needed two, which was ridiculous. I wondered if Beckenham Hearing Limited could make a difference. My first impression was that they were friendly and professional. Using hearing aids now, I can hear a lot better and no longer have to guess what people are saying. I also really appreciate that I can approach the clinic if I have a problem and they will sort it out.

There was no specific moment, but I gradually realised that thinking everybody was talking very quietly had to be highly unlikely. My biggest concern was being isolated from my family and friends, because there is a limit to the guessing and non-participation in our primary means of communication. I also had concerns about the possible medical reasons for diminished hearing.

My first impression of Beckenham Hearing was that they were very professional but relaxed, and prepared to fully explain what was happening. With hearing aids, I can join in discussions and follow conversations. My favourite thing about working with the clinic is being treated with respect and being able to park my car. To anybody concerned about their hearing, discard all preconceived notions, tell it the way it is and embrace the new technology.

I first realised I had a hearing challenge when I was in restaurants and could not hear what people were saying, so I missed out on joining their conversations. I wanted to move away from a high street chain for my hearing aids because their service was getting worse and the staff changed every appointment. My first impression of Beckenham Hearing Limited was that everyone was very professional, and Neil was especially knowledgeable about all aspects of hearing aids, including the newest ones.

Since wearing my hearing aids, I feel more at ease in groups and can understand what is being said. If you are concerned about your hearing, do not hesitate to visit, even though they are more expensive than the high street, the superior service is worth it. My favourite thing is that if you have any problems, they are solved efficiently and quickly.

I developed tinnitus 35 years ago along with left-sided hearing loss. Before contacting Beckenham Hearing, I worried about the expense and possibly a poor outcome. My first impressions were that they were understanding and patient. Now, life is more inclusive for me because of my hearing aids. My favourite thing about working with the clinic is the positive result and follow-ups. To anyone concerned about their hearing and considering visiting, I would say, go for it!

I first noticed an issue with my hearing when my wife pointed out that I was missing people talking to me at social events, such as waiters at restaurants, and she would have to get my attention. I was concerned that some people may think I was being rude and, before contacting Beckenham Hearing, I was also worried about the size and look of the possible hearing aids. My first impression of the clinic was that they were very understanding and professional. I now feel more confident when I am wearing the hearing aids. I have been attending the clinic for a few years now, and it feels like popping in to see old friends. I would strongly recommend that anyone concerned about their hearing visit the clinic, as they will be missing out on so much such as communicating fully with their families and loved ones.

My hearing was always perfect until a work related accident in 2002 caused a perforated left ear drum. I naively did not think I would still have hearing problems in 2025. My only concern before contacting the clinic was being tired of seeing many consultants and hospital appointments over the years, thinking this would just be another occasion of relaying old problems. When I first met Neil, I realised I should have seen him years ago. He is extremely knowledgeable and answers any questions immediately.

I have hearing aids, which I use as and when needed, and just having them available is a weight off my mind. My favourite thing is seeing images of my eardrums taken there and then, so I can see the problems for myself. I have gained far more knowledge with the clinic than I ever did in an ENT department. I would advise anyone concerned about their hearing to visit them. I should have done so years before I actually did, and it is very reassuring to know they are there if needed.